Terms & conditions

INTRODUCTION:

These Terms and Conditions as stated below will be amended from time to time as required. The Terms themselves set out both your rights as customers and our obligations as Love Lane Brewing in relation to the use of our online shop and delivery services.

ONLINE STORE

By placing your order you are agreeing to the terms and conditions set out below. Use of any functionality of www.lovelanebeer.com constitutes acceptance of the Terms and Conditions.

Any personal information provided by you is confidential and will not be passed on to any other companies or organisations not affiliated with our online business.

Love Lane Brewing Ltd reserves the right to amend these Terms and Conditions without notice at any time. Your continued use of this site after changes are posted will constitute your acceptance of the changes to these Terms.

GENERAL

You must be aged 18 or over to purchase alcohol. It is an offence to sell alcohol to anyone under the age of 18 in the UK. When ordering and making a payment you will be required to confirm that you are aged 18 or over.

If your order is a gift and contains alcohol, the recipient must also be aged 18 years or older. An adult over the age of 18 will be required to sign for delivery.

We aim to ensure the prices shown are correct. If an error does occur, we will make every effort to contact you to confirm if you would like to proceed with the order at the correct price.

While every effort is made to supply all items listed online, there are instances where this may not be possible. In these cases we will contact you and offer a substitute with the same or greater value.

We reserve the right to withdraw or replace products online without notice. Merchandise prices and specifications are also subject to change without notice.

We make every effort to ensure that the information on this website is correct. However, Love Lane Brewing LTD takes no responsibility and shall not be held liable for any information relating to a third party that is incomplete, inaccurate or out of date.

Even where your payment is accepted by our systems, no contract shall exist until Love Lane Brewing LTD have dispatched the items to you.

Love Lane Brewing LTD will not be held responsible for any loss, consequential loss or damage to any individual or business which may have occurred from the use (or misuse) of any product or any information contained on this website.

PAYMENT

Payment can only be made using credit/debit cards through our payment gateway Stripe. We cannot take orders by phone or email.

Card payments are made through a secure server. Love Lane Brewing LTD does not store your financial details. Your personal details are not passed to any third party.

Payment will be taken at the time of ordering.

DELIVERY

We always aim to deliver your order promptly but cannot accept liability for delay.

Orders will be packaged and sent for delivery either with a  courier service or if with The Liverpool City Region with one of the love Lane despatch team. Deliveries must be signed for by a person of 18 years or older, or were restrictions are in place due to social distancing a knock and drop approach will take over.  If our couriers are in any doubt about the age of the recipient on delivery, they will request ID.

We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

It is the responsibility of the customer to report goods damaged in transit.

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.

No compensation can be offered for loss of wages due to failed or late deliveries.

Customers accept responsibility for the safe storage and use of the products upon receipt.

Love Lane Brewing LTD is not liable for damage caused by customer mishandling.

Alcohol is best enjoyed in moderation.

RETURNS, REFUNDS AND CANCELLATIONS

If you wish to return merchandise goods only, they must be returned in their original packaging to;

FAO Love Lane Brewing Ltd
31 Dunes Way
Liverpool
L5 9RJ

Please note that return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer. Once the goods are received back in our warehouse, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods.

Regarding any beer, cider or spirit goods, if there is a problem with your order, items are faulty, or you wish to return goods for any other reason, please contact us at [email protected]

Are you over 18 & love beer? And drink responsibly